RECEIVING OUR CATALOGUES
Requesting A Catalogue
There are two basic ways of viewing our sales. The first is by receiving our traditional printed catalogue through the mail and the second is by viewing our auctions via our website. We operate a permanent mailing list for those who wish to receive a printed catalogue and we operate an e-mail database system for those who wish to be notified when a new sale is available to view on our website. Customers are most welcome to avail themselves of either or both options.
If you have very limited philatelic interests the best option is probably to receive e-mail notifications although we will be very happy to also send a printed catalogue if there is material of particular interest to you. We operate a specialist register whereby e-mail notification or catalogues are sent whenever material in your specific collecting field appears in our auctions.
If you are based overseas we would strongly recommend that you opt to receive e-mail notification of our auctions. We send literally hundreds of printed catalogues overseas but inevitably with the parlous state of the postal service some arrive very late or disappear into the ether! We can guarantee from long experience that after every sale there is at least one disappointed customer (be it inland or overseas) who has missed out on material of interest due to failures in the postal system. If you are based abroad please do not be deterred from also requesting a printed catalogue - most mail does arrive safely but we are eager to ensure that all potential customers are able to participate on equal terms in our sales. Opting for e-mail notification ensures that a customer in Perth (Australia) will be informed of the sale at exactly the same time as a client in Perth (Scotland). This can make a crucial difference where bids are tied and the first received prevails as those based overseas who only receive a printed catalogue will often start with a disadvantage of at least a week when submitting bids in the traditional way.
Is There A Catalogue Subscription Charge?
If you opt solely to receive e-mail notification of our auctions, there is no charge whatsoever. If you choose to receive our printed catalogues there is no charge for your first year's catalogues. Rather than simply sending one free catalogue as many auctions choose to do we believe it is crucial that customers are able to develop a proper feel for our auctions over a decent period of time. After the first year's free subscription has elapsed we request a nominal £10.00 (inland) or £15.00 overseas towards the cost of producing and mailing our printed catalogues.
To request being added to our mailing list for printed catalogues or to our database for receiving e-mail notification of our forthcoming auctions (or to both) please contact us via the details listed below. Please indicate clearly your preferred option(s) when contacting us.
By Telephone - +44 (01665) 830268
By E-Mail - firstname.lastname@example.org
By Post - Suite F, The Barn, Hawkhill Business Park, Lesbury, Alnwick, Northumberland NE66 3PG.
Terminating A Subscription To Our Catalogues
Naturally we hope you will find our auctions of interest. However, if our sales do not contain material of value to you, please do not hesitate to contact us via one of the mediums listed above and we will ensure that your details are immediately removed from our records. In this age of junk mail and e-mail "spam" we are only too conscious of the frustrations and time involved in dealing with unwanted communications (particularly when it has already been expressed that they are of no interest).